Refund policy
Return & Refund Policy
Each Rose Branche item is made on demand after your order is placed. Because of this, all sales are final unless the item arrives damaged, defective, or incorrect.
We are unable to accept returns, exchanges, or refunds for wrong size selection, change of mind, buyer’s remorse, personal preference, or incorrect shipping information provided by the customer.
Please review the size guide, product details, color, and shipping information carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at alikenanguldali@gmail.com .
Please include your order number and clear photos of the issue. If applicable, please also include a photo of the packaging.
Once your request is reviewed and approved, we may offer a replacement, store credit, or refund depending on the situation.
Incorrect Shipping Address
Customers are responsible for providing the correct shipping address at checkout. Rose Branche is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If an order is returned to sender due to an incorrect address, additional shipping fees may apply to reship the order.
Return Shipping
Customers are responsible for return shipping costs. Original shipping fees are non-refundable.
If a return is approved and the item must be sent back, the customer is responsible for shipping the item back to us.
Final Sale Items
All made-on-demand products, discounted items, limited drops, and sale items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
Shipping Delays
Shipping times are estimates and may vary depending on production, carrier delays, customs, or destination. Rose Branche is not responsible for delays caused by shipping carriers, customs, or incorrect shipping information provided by the customer.
Refund Processing
Approved refunds will be issued to the original payment method. Please allow your bank or payment provider time to process the refund.